Refund & Cancellation Policy

1. Scope

This policy applies to paid plans for One9x services provided by Munexia IT Services, and forms part of our Terms of Service. The free tier involves no payment; it may be discontinued, and the associated account deleted, at any time.

2. No Refunds on Plan Payments

Payments for paid plans are non-refundable. Once a billing period has been paid for, it cannot be cancelled and no refund is payable, including where:

• the plan is no longer wanted part-way through the billing period — no pro-rata refund is provided for unused days;
• the Services are no longer required;
• usage of the plan is lower than anticipated;
• the account is suspended or terminated for breach of the Acceptable Use provisions of the Terms of Service.

A free tier with no time limit is available so that the Services may be evaluated before any payment is made. Each payment buys one billing period; nothing renews automatically, and no further charge is made unless you purchase another period.

3. Cancellation and the End of a Plan

• Paid plans do not renew automatically, so there is no recurring charge to cancel. To stop paying, do not purchase another period. A period already purchased cannot be cancelled and remains active until its end date.
• You may choose to move to the free tier from the account dashboard. The move takes effect when the period already paid for ends, and may be withdrawn from the dashboard until then. It is available only once your usage (sites, storage, custom domains) is within the free tier's limits.
• If a period ends without being renewed and without a move to the free tier, the account is not moved to the free tier. A grace period of 15 days follows, during which the plan continues unchanged. After the grace period, the account is suspended for non-payment: its sites show a suspension notice in place of their content, and new deployments, sites and custom domains are refused.
• Suspension for non-payment deletes nothing. Purchasing a period restores the account and its sites. We notify you by email before a period ends, when the grace period begins and when the account is suspended.
• No cancellation fee applies, and there is no minimum contract term.

4. Charges Collected in Error

A payment collected in error is reversed in full. This includes:

• a duplicate charge for the same billing period;
• a charge you did not initiate;
• a charge of an incorrect amount, or a charge on an account not belonging to you;
• a failed payment that nonetheless resulted in a debit.

To report such a charge, write to contact@one9x.com from the email address registered on the account, quoting the payment reference from your receipt. We will acknowledge the report within one working day and communicate our decision, with reasons, within three working days.

5. Processing of Reversals

• Reversals are made to the original payment method only.
• Reversals are initiated within 7 working days of being agreed.
• The time taken for the amount to reflect in your account thereafter depends on your bank or card issuer, typically 5–10 working days. The payment gateway's reference number should be quoted in any follow-up.
• Amounts are reversed in Indian Rupees (INR), the currency of the original charge.
• Where GST was charged, the reversal includes the proportional GST and a credit note is issued.

6. Disputes

Before raising a dispute with your bank, please write to us at contact@one9x.com. Where a payment has been collected that should not have been, we will confirm this and reverse it.