Refund & Cancellation Policy

1. Scope

This policy applies to paid subscriptions to one9x services and forms part of our Terms of Service. The free tier involves no payment; it may be discontinued, and the associated account deleted, at any time.

2. No Refunds on Subscription Payments

Payments for subscription plans are non-refundable. Once a billing period has been paid for, no refund is payable, including where:

• the subscription is cancelled part-way through the billing period — no pro-rata refund is provided for unused days;
• the Services are no longer required;
• usage of the plan is lower than anticipated;
• the account is suspended or terminated for breach of the Acceptable Use provisions of the Terms of Service.

A free tier with no time limit is available so that the Services may be evaluated before any payment is made. Plans are billed one period at a time, and cancellation always prevents the next charge.

3. Cancellation

• A subscription may be cancelled at any time from the account dashboard or by writing to contact@one9x.com.
• Cancellation prevents the next payment; it does not reverse the current one. The plan remains active until the end of the period already paid for.
• Upon expiry of that period, the account moves to the free tier. Usage exceeding the free tier's limits (sites, storage, custom domains) ceases to be served, and content should be exported before that date if required.
• No cancellation fee applies, and there is no minimum contract term.

4. Charges Collected in Error

A payment collected in error is reversed in full. This includes:

• a duplicate charge for the same billing period;
• a charge made after cancellation;
• a charge of an incorrect amount, or a charge on an account not belonging to you;
• a failed payment that nonetheless resulted in a debit.

To report such a charge, write to contact@one9x.com from the email address registered on the account, quoting the payment reference from your receipt. We will acknowledge the report within one working day and communicate our decision, with reasons, within three working days.

5. Processing of Reversals

• Reversals are made to the original payment method only.
• Reversals are initiated within 7 working days of being agreed.
• The time taken for the amount to reflect in your account thereafter depends on your bank or card issuer, typically 5–10 working days. The payment gateway's reference number should be quoted in any follow-up.
• Amounts are reversed in Indian Rupees (INR), the currency of the original charge.
• Where GST was charged, the reversal includes the proportional GST and a credit note is issued.

6. Disputes

Before raising a dispute with your bank, please write to us at contact@one9x.com. Where a payment has been collected that should not have been, we will confirm this and reverse it.